Question

Newly upgraded to Latest released OS X - El Capitan (10.11.5). Now when I open App Store app, the spinning wheel to right of < > buttons on upper left side continues to spin with no content visible below on any tab button. Originally, I saw that 1-update was available. I read an earlier note to use Activity Monitor and kill processes related to App Store. Saw 2 that had long process times (storeassetd, storedownloadd). Plus now see App Store Web Content in "(not responding state). How do I fix this???

Michael Murdock · Answer 1 · 2016-07-10 02:25:04Z

Go to Finder and press ⌘ + Shift + G;
Locate 17

Newly upgraded to Latest released OS X - El Capitan (10.11.5). Now when I open App Store app, the spinning wheel to right of < > buttons on upper left side continues to spin with no content visible below on any tab button. Originally, I saw that 1-update was available. I read an earlier note to use Activity Monitor and kill processes related to App Store. Saw 2 that had long process times (storeassetd, storedownloadd). Plus now see App Store Web Content in "(not responding state). How do I fix this???

macos el-capitan

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asked Jul 10 '16 at 2:25

Michael Murdock
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4 Answers

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Go to Finder and press ⌘ + Shift + G;

Locate ~/Library/Caches/com.apple.appstore and delete com.apple.appstore which are cache files;

Then press again those commands and go /private/var/folders, open each folder and each subfolder until you find com.apple.appstore and delete this folder;

Restart your Mac.

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answered Jul 10 '16 at 6:04

Gustavo Reis Costa
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No such ~/Library/Caches/com.apple.appstore directory exists. Nor does (terminal) /private/var/folders/ contain anything related to "com.apple.appstore". Will restart in a few minutes. Maybe this will correct things. – Michael Murdock Jul 10 '16 at 17:04

1

Did all this. Doesn't seem to make a diff. No tab displays any content. Yet I was told a update was available. I selected Install. It went of to do something. Don't know what. – Michael Murdock Jul 10 '16 at 21:03

1

Strange, they exist on my Mac. Ah, go only to ~/Library/Caches/ and find folders the com.apple.appstore, storeaccount, storeassets, storedownload and storeinapp. Delete these folders. Then go again to /private/var/folders/. At /private/var/folders/, there are two subfolders, go to the first subfolder and then go to that folder and after to the folder C that cointains the folder com.apple.appstore. – Gustavo Reis Costa Jul 11 '16 at 1:38

1

I contacted Apple. They told me to delete the whole Caches folder at the location you mentioned. Cause a bunch of problems that just got resolved and a lot of time and a couple reboots. Its working now. Maybe I'll follow your suggestions to the letter from now on. – Michael Murdock Jul 12 '16 at 22:12

1

Combined all these and it finally seemed to do the trick. sudo find /private/var/folders/ -iname 'com.apple.appstore' 2>/dev/null | while IFS='' read -r line; do rm -fr "$line"; done; rm -fr ~/Library/Caches/*store*; ps aux | egrep -i 'app.?store' | awk '{ print $2 }' | while IFS='' read -r line; do kill -9 "$line"; done Stupid, stupid, stupid-stupid-stupid software. – Jan Kyu Peblik Oct 7 '19 at 14:29

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9
For me, the command that resolved this was:

sudo softwareupdate --clear-catalog

(Found here: https://apple.stackexchange.com/a/221419/238906)

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edited Mar 26 '18 at 15:55

nohillside♦
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answered Mar 26 '18 at 15:31

Stacks
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Bear in mind, is for resetting the System Updates url for macOS. The OP is asking about App Store. Two different things. – Danny A Nov 18 '19 at 15:43

This option is deprecated in Catalina (10.15.4, 19E287). – ives Apr 26 at 20:06

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3
After hours of trying different ways of re-installing an app from the App Store (deleting the app in Launchpad, enabling app store debug menu and resetting application, rebooting, etc) the only thing that worked for me was deleting the following folders and rebooting:

~/Library/Caches/storeaccount ~/Library/Caches/storeassets ~/Library/Caches/storedownload ~/Library/Caches/storeinappd

After this I was finally able to see an "Install" button next to the app I deleted rather than an "Open" button. In addition, 5 other apps I had deleted were originally showing under the Updates tab as having updates. After deleting the above 4 folders, those apps were no longer showing up under the Updates tab.

I think it's absolutely ridiculous that there isn't an easier way to re-download/re-install an app from the App Store.

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answered Jan 23 '18 at 23:24

Brian Tully
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I have tried all of this. What I have done is delete the App Store key chain entry in Finder, Application, Utilities, Keychain Access and the search for appstore. Delete just that one. (MacOS Catalina).

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answered Mar 24 at 13:55

Ignacio
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and delete com.apple.appstore which are cache files;
Then press again those commands and go /private/var/folders, open each folder and each subfolder until you find com.apple.appstore and delete this folder;
Restart your Mac.

No such ~/Library/Caches/com.apple.appstore directory exists. Nor does (terminal) /private/var/folders/ contain anything related to "com.apple.appstore". Will restart in a few minutes. Maybe this will correct things. — Michael Murdock, Jul 10 '16 at 17:04
Did all this. Doesn't seem to make a diff. No tab displays any content. Yet I was told a update was available. I selected Install. It went of to do something. Don't know what. — Michael Murdock, Jul 10 '16 at 21:03
Strange, they exist on my Mac. Ah, go only to ~/Library/Caches/ and find folders the com.apple.appstore, storeaccount, storeassets, storedownload and storeinapp. Delete these folders. Then go again to /private/var/folders/. At /private/var/folders/, there are two subfolders, go to the first subfolder and then go to that folder and after to the folder C that cointains the folder com.apple.appstore. — Gustavo Reis Costa, Jul 11 '16 at 1:38
I contacted Apple. They told me to delete the whole Caches folder at the location you mentioned. Cause a bunch of problems that just got resolved and a lot of time and a couple reboots. Its working now. Maybe I'll follow your suggestions to the letter from now on. — Michael Murdock, Jul 12 '16 at 22:12
Combined all these and it finally seemed to do the trick. sudo find /private/var/folders/ -iname 'com.apple.appstore' 2>/dev/null | while IFS='' read -r line; do rm -fr "$line"; done; rm -fr ~/Library/Caches/*store*; ps aux | egrep -i 'app.?store' | awk '{ print $2 }' | while IFS='' read -r line; do kill -9 "$line"; done Stupid, stupid, stupid-stupid-stupid software. — Jan Kyu Peblik, Oct 7 '19 at 14:29

Gustavo Reis Costa · Answer 2 · 2016-07-10 06:04:44Z

16

Go to Finder and press ⌘ + Shift + G;
Locate ~/Library/Caches/com.apple.appstore and delete com.apple.appstore which are cache files;
Then press again those commands and go /private/var/folders, open each folder and each subfolder until you find com.apple.appstore and delete this folder;
Restart your Mac.

answered Jul 10 '16 at 6:04

Gustavo Reis Costa

4983 silver badges9 bronze badges

No such ~/Library/Caches/com.apple.appstore directory exists. Nor does (terminal) /private/var/folders/ contain anything related to "com.apple.appstore". Will restart in a few minutes. Maybe this will correct things. – Michael Murdock Jul 10 '16 at 17:04
1

Did all this. Doesn't seem to make a diff. No tab displays any content. Yet I was told a update was available. I selected Install. It went of to do something. Don't know what. – Michael Murdock Jul 10 '16 at 21:03
1

Strange, they exist on my Mac. Ah, go only to ~/Library/Caches/ and find folders the com.apple.appstore, storeaccount, storeassets, storedownload and storeinapp. Delete these folders. Then go again to /private/var/folders/. At /private/var/folders/, there are two subfolders, go to the first subfolder and then go to that folder and after to the folder C that cointains the folder com.apple.appstore. – Gustavo Reis Costa Jul 11 '16 at 1:38
1

I contacted Apple. They told me to delete the whole Caches folder at the location you mentioned. Cause a bunch of problems that just got resolved and a lot of time and a couple reboots. Its working now. Maybe I'll follow your suggestions to the letter from now on. – Michael Murdock Jul 12 '16 at 22:12
1

Combined all these and it finally seemed to do the trick. sudo find /private/var/folders/ -iname 'com.apple.appstore' 2>/dev/null | while IFS='' read -r line; do rm -fr "$line"; done; rm -fr ~/Library/Caches/*store*; ps aux | egrep -i 'app.?store' | awk '{ print $2 }' | while IFS='' read -r line; do kill -9 "$line"; done Stupid, stupid, stupid-stupid-stupid software. – Jan Kyu Peblik Oct 7 '19 at 14:29

show 4 more comments

nohillside · Answer 3 · 2018-03-26 15:55:53Z

9

For me, the command that resolved this was:

sudo softwareupdate --clear-catalog

(Found here: https://apple.stackexchange.com/a/221419/238906)

edited Mar 26 '18 at 15:55

nohillside♦

63.1k15 gold badges130 silver badges179 bronze badges

answered Mar 26 '18 at 15:31

Stacks

1012 silver badges3 bronze badges

Bear in mind, is for resetting the System Updates url for macOS. The OP is asking about App Store. Two different things. – Danny A Nov 18 '19 at 15:43
This option is deprecated in Catalina (10.15.4, 19E287). – ives Apr 26 at 20:06

add a comment

Brian Tully · Answer 4 · 2018-01-23 23:24:48Z

After hours of trying different ways of re-installing an app from the App Store (deleting the app in Launchpad, enabling app store debug menu and resetting application, rebooting, etc) the only thing that worked for me was deleting the following folders and rebooting:

~/Library/Caches/storeaccount
~/Library/Caches/storeassets
~/Library/Caches/storedownload
~/Library/Caches/storeinappd

After this I was finally able to see an "Install" button next to the app I deleted rather than an "Open" button. In addition, 5 other apps I had deleted were originally showing under the Updates tab as having updates. After deleting the above 4 folders, those apps were no longer showing up under the Updates tab.

I think it's absolutely ridiculous that there isn't an easier way to re-download/re-install an app from the App Store.

Ignacio · Answer 5 · 2020-03-24 13:55:00Z

I have tried all of this. What I have done is delete the App Store key chain entry in Finder, Application, Utilities, Keychain Access and the search for appstore. Delete just that one. (MacOS Catalina).

nohillside · Answer 6 · 2018-03-26 15:55:53Z

9